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Fall 2019: Keynotes & Events
A very busy fall is ahead. I have a very exciting lineup of events that I am looking forward to participate in. Check out the gallery!...
How to do (and not to do) Airport Customer Service on Social Media
Yesterday I picked up my suitcase after a short flight from Denmark (CPH) to London (LHR). I've done that trip at least 100 times without...
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